Answers to common questions for both customers and vendors. If you need more help, contact our support team.
Browse products, add items to your cart, and follow the secure checkout process. You’ll receive an order confirmation and tracking details by email.
We make use of Stripe so all payments are secure and convenient. They offer credit and debit cards, digital wallets like Apple Pay and Google Pay and a buy now, pay later option.
You can request a return or exchange within 14 days of delivery. Visit your account orders page or contact support for assistance.
Use the live chat, email us at info@vbkouture.ca, or visit our Contact page for more options.
Apply via our vendor onboarding form. After review, you’ll receive access to your vendor dashboard to manage products and orders.
We offer competitive commissions (starting at 10%) and automated payouts every 2 weeks via Stripe or PayPal.
Log in to your vendor dashboard, use the product upload template, and submit listings for approval. Quality and authenticity are required.
All vendor policies are available in your dashboard and in the Vendor Onboarding Package sent to your email.
Our support team is here to help customers and vendors with any questions or issues.
