Not completely satisfied? We offer returns within 14 days of delivery.
Returns accepted within 14 days of delivery
We do not permit refunds on items that have been exchanged. You may choose either an exchange within 30 days of delivery OR a refund within 14 days of delivery — not both simultaneously.
If you are not satisfied with an exchanged item, please contact our customer support team for assistance:
Contact us or use our online return portal within 14 days of delivery
Ship the item back - return shipping costs deducted for non-defective items
Refund processed within 3-5 business days automatically
Need a different size or color? Our Quick Exchange program sends your new item while you return the original. Exchanges are available within 30 days of delivery. Return shipping costs apply for non-defective items. Please note: Exchanged items cannot be refunded — you must choose either an exchange OR a refund, not both.
New item ships same day
Shipping costs deducted if not defective
Only pay the difference
No, we do not permit refunds on items that have been exchanged. You may choose either an exchange within 30 days of delivery OR a refund within 14 days of delivery — not both. If you're not satisfied with an exchanged item, please contact our customer support at info@vbkouture.ca or call 431-688-6098.
Simply visit our returns portal, enter your order number, and select the items you'd like to return. You'll receive instructions on how to ship the item back to us.
For defective items, we cover return shipping. For non-defective items, the cost of return shipping will be deducted from your refund amount.
No problem! Just contact our customer service team with your email address or phone number, and we'll help you locate your order.
Yes! Most sale items can be returned within 14 days of delivery, unless specifically marked as 'Final Sale' on the product page.
Once we receive your return, refunds are processed within 3-5 business days. For non-defective items, return shipping costs will be deducted from the refund. The time to appear in your account depends on your bank.
